About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in South and Southeast Asia and partner with leading brands to drive their data and digital maturity.
What will you do?
Reporting to the IT Director in Singapore, this role’s primary responsibility will be to take ownership and manage the IT Network, Systems, Infrastructure and applications of the business at our offices in Malaysia and throughout Asia. This will include but not limited to end user support and the management of installation, configuration, and support of software and hardware systems across the region.
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- User Support and Troubleshooting:
- Handle IT support requests from local and regional employees through various channels, ensuring adherence to SLAs.
- Troubleshoot and diagnose IT issues, identifying root causes and implementing solutions to minimize downtime and disruption.
- Technical and System Administration
- Execute day-to-day IT operations and infrastructure activities, ensuring reliability, availability, and security of systems.
- Demonstrate proficiency in network infrastructure management, including experience with wireless controllers, switches, firewalls, and other networking equipment.
- Experience in system administration, including the installation, configuration, and maintenance of servers, operating systems, and software applications.
- Familiarity with IT hardware lifecycle management, including procurement, deployment, maintenance, and disposal processes.
- Strong analytical and problem-solving skills, with the ability to identify root causes of IT issues and implement effective solutions.
- Good to have, understanding of cybersecurity principles and best practices, with experience in implementing security measures to protect organizational assets.
- Demonstrated initiative in taking ownership of projects and tasks, independently driving them to completion while seeking guidance when needed.
- Ability to prioritize tasks effectively and manage time efficiently to meet deadlines and deliver results.
- Provide training and guidance to end-users on IT tools, applications, and best practices.
- Backup Support and Collaboration:
- Provide backup support for other countries in case the IT personnel is unavailable.
- Collaborate with manager and other IT team members on projects and system improvements.
Unfortunately, we are only able to contact shortlisted applicants. We encourage you to continuously visit our website www.ada-asia.com for regular updates on available role
