Data Application Support Specialist

FLSA Status: Exempt

Reports To: Director, Data Management Systems

Job Summary – The primary responsibility of the Application Support Specialist is to support the users of the Electronic Health Record (EHR) system. This includes modifying current and developing new data entry forms and Crystal reports, and working with the Data Management Systems Director to scope new data workflow needs and design the necessary components in the EHR. The Application Support Specialist will query the database to assist with data mining, data statistics, and data analytics. The Application Support Specialist must have strong logic and troubleshooting skills, as well as a solid understanding of relational databases.

Primary Duties and Responsibilities

Primary support for EHR users
Creating new forms and reports
Supporting existing forms and reports
Assisting with the maintenance of the internal data warehouse database
Assisting with new design implementations
Assisting with new EHR modules implementations
Reviewing Release notes and testing all EHR system upgrades
Providing end-user training on EHR solution and accompanying modules
Ongoing support of deployed reports
Documenting processes and creating training materials
Logging all support issues and resolutions through department’s Helpdesk software
Opening and tracking support cases with EHR vendor
Helping to gather statistics and other metrics used to analyze effectiveness of services rendered
Assisting in the support of other data application systems
Other duties as assigned by Director, Data Management Systems

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience supporting an electronic health record
Experience working in relational databases, particularly MS SQL
Understanding of programming logic
Understanding of form design
Crystal Reports knowledge and experience, or comparable knowledge and experience in report creation, development, and design
Willingness and ability to quickly learn about new technologies, processes, and procedures
Ability to quickly pivot to meet new stakeholder requirements
Strong computer troubleshooting and support skills
Developed problem solving and analytical capabilities
Excellent customer service skills, including good written and oral communication skills
Ability to work independently and as a team member
Punctual, reliable, responsible, and self-motivated
Use of personal vehicle, as needed, with mileage reimbursement
Cultural competence

Education, Certificates, Licenses, Registrations

Associate’s degree in information systems or comparable certification and experience in database report writing
Valid Michigan driver’s license with appropriate insurance and ability to travel as needed

Working Environment

Ability to work a flexible schedule – evening and weekend hours as needed.

Judson Center

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Data Application Support Specialist