Role and Responsibilities: (day to day expected job duties) Planning & Strategy (PM/PMO)

OA Management

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Install and configure computer systems
Perform remote troubleshooting through diagnostic techniques and pertinent question
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Other Tasks Assigned

Minimum Requirements (skills required to do this job; list at least 3 that are quantifiable):

Bachelor's degree in IT, Computer Science, or a relevant field
At least 1-3 years of relevant experience as a help desk technician or other customer support role
Advanced proficiency in Microsoft Office

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

Application Question(s):

Education:

Experience:

Ability to Commute:

Ability to Relocate:

Work Location: In person

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