Job Summary
The IT Intern will assist the IT department in various tasks, focusing on help desk support and Quality Assurance (QA) manual testing. This role provides an excellent opportunity for hands-on experience in both IT support and software testing.
Key Responsibilities
Help Desk Support:
- Answer incoming phone calls and provide technical assistance to end-users.
- Address and resolve basic IT issues or escalate to appropriate personnel when necessary.
- Document all support requests and solutions in the help desk system.
Quality Assurance (QA):
- Create detailed, comprehensive, and well-structured test cases.
- Conduct manual and automation testing of mobile applications to identify bugs and ensure quality standards.
- Report and document software defects and issues.
- Collaborate with the developers to ensure timely resolution of reported issues.
- Perform field testing to ensure the functionality of applications in real-world scenarios.
Requirements
- Currently pursuing a degree in Computer Science, Information Technology, or a related field.
- Basic understanding of IT systems and software testing.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- ·Ability to work independently and as part of a team.
Job Type: OJT (On the job training)
Schedule:
