Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
MIS Helpdesk Support Intern
Job Scope
- Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.
- Manage and ensure system availability and IT services accordingly to SLA
- Manage IT assets, software licenses, maintenance and inventory list.
- Support deployment & configuration of the system using 3rd party tools (Laptop, desktop, Mac OS)
- Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
- Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
- Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)
- Troubleshooting and rectification of helpdesk tickets from start to resolve.
- Offer technical support to company staff and troubleshoot computer problems
- Other duties as assigned.
Requirements
- Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
- Good working knowledge in Microsoft Technologies (Windows 10, Office 365, Windows Server OS, SharePoint, Office Suite)
- Willing to learn and independent.
- Basic Network knowledge.
- Basic Server setup knowledge.
- Able to work under pressure.
- Strong analytical and problem-solving skills
Learning Objective
- Gain proficiency in troubleshooting hardware and software issue
- Develop the ability to explain technical issues to non-technical users clearly and effectively
- Enhance critical thinking skills by analyzing recurring problems and proposing long term solution
- Gain exposure to IT support best practices and industry standard
- Work collaboratively with IT team members on project and support task