Job Description: IT Support Intern

Position: IT Support Intern Location: Dublin, OH Hours: 20-30 hours per week (on-site)

About Us: We are a Dublin, Ohio-based Staffing company with clients across multiple states. Our primary focus is connecting businesses with top talent to meet their manpower needs. Our team consists of skilled recruiters and an HR operations team dedicated to streamlining the recruitment process.

As part of our commitment to maintaining efficient operations, we are seeking a motivated IT Support Intern to assist with technical support, system maintenance, and troubleshooting tasks in our office. This internship is an excellent opportunity to gain hands-on experience in IT support within a dynamic work environment.

Responsibilities:

Provide desktop support for in-office staff, ensuring hardware and software issues are resolved promptly.
Troubleshoot and maintain Windows 365 systems.
Assist with basic SharePoint and Power Automate troubleshooting, coding and support.
Perform hardware diagnostics and repair.
Support network connectivity troubleshooting for office devices and users.
Collaborate with HR and recruitment teams to address IT-related needs.
Perform routine IT administrative tasks such as managing user accounts, software updates, and backups.
Apply basic web development knowledge minor internal website updates or troubleshooting.
Document and maintain records of IT issues, solutions, and updates for reference.
Stay updated with emerging technologies and propose improvements to existing systems.
Prepare a daily to do and accomplishments summary list.

Required Qualifications:

Proficiency in desktop support, including hardware and software troubleshooting.
Laptop configuration, adding memory, changing batteries, un/installing software…
Strong working knowledge of MS Windows, Office Suite, Outlook, 365...
Working knowledge of QR codes (Quick Response code)
Working knowledge of API (Application Programming Interface).
Knowledge on Ethernet wiring (color coding, crimping, wire splits, RJ45 connectors).
Good working knowledge of web development tools and languages.
Excellent problem-solving and communication (written & verbal) skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.

Preferred Skills (Optional but beneficial):

· Knowledge of SharePoint and Power Automate.

· Familiarity with ticketing systems or IT service management tools.

· Exposure to scripting or automation (PowerShell, Python).

· Awareness of various IT best practices.

Benefits:

· Hands-on experience in a professional IT environment.

· Opportunity to learn and grow in the field of IT support.

· Collaborative and inclusive work environment.

· Flexible scheduling to accommodate academic commitments.

Job Types: Full-time, Part-time

Pay: $16.54 - $17.19 per hour

Expected hours: 20 – 30 per week

Schedule:

Monday to Friday
Weekends as needed

Work Location: In person

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