Job Description

About Us

We are an innovative pet insurtech startup in Kuala Lumpur, Malaysia on a mission to bring goodness, care and the concept of community back to the insurance ethos.

About You

You are a go-getter that is eager to thrive in a fast-paced startup environment, you are keen on learning the ins and outs of a tech-startup, and you love pets!

Internship Scope

Operational Support:

Monitor and update missing information transfers between Oyen and our insurance partners, ensuring seamless communication and accuracy.
Assist with checking and approving customer endorsement requests and policy cancellations, following established guidelines.

Customer Follow-Up:

Follow up with customers for any missing or incomplete information, particularly for claims submissions, to ensure timely and accurate processing.

Data Management:

Update and maintain operational KPI numbers on a weekly basis, supporting the team with accurate and up-to-date metrics reporting.
Maintain and organize internal databases and records to ensure consistency and accessibility.

Team Collaboration:

Work closely with the operations, claims, and customer success teams to support ongoing projects and initiatives.
Provide operational assistance for special campaigns or ad-hoc tasks as required.

Process Improvement:

Assist in identifying and documenting process inefficiencies, suggesting improvements to streamline workflows.

Perks

Hybrid working arrangement — 1 day WFH
Paid internship — RM700/month
Convenient location — near Dato' Keramat LRT

Job Requirements

Skills and Requirement

Excellent communication skills
Self-motivated, with a strong work ethic and the drive to learn and succeed in a fast-paced environment.
Creative thinker with strong problem-solving skills, capable of crafting innovative strategies to engage leads and audiences.
Team player with good collaborative skills, able to work effectively with cross-functional teams.
Availability to commit to a minimum of 3 months/12 weeks internship, preferably starting January 2025
Degree or no degree doesn't matter (field of study doesn't matter too)

Oyen Insurance

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