Provide Crisis Intervention: Respond to incoming chats and calls from individuals experiencing mental health crises with empathy, compassion, and professionalism.

Active Listening: Listen attentively to callers to understand their concerns, emotions, and needs, while maintaining a non-judgmental and supportive attitude.

Assessment and Support: Assess the severity of each caller’s situation and provide appropriate support, guidance, and reassurance to help them cope with their challenges.

Provide Resources and Referrals: Offer information about mental health resources, support groups, therapy options, and community services based on the caller’s needs and location.

Maintain Confidentiality: Adhere to strict confidentiality guidelines to ensure the privacy and anonymity of callers and uphold ethical standards in handling sensitive information.

Documentation: Accurately document each interaction, including caller information, crisis details, interventions provided, and referrals made, following company protocols.

Collaboration: Collaborate with other team members, including therapists, supervisors, and support staff, to ensure a cohesive and effective response to caller needs.

Continued Training: Stay informed about mental health issues, crisis intervention techniques, and best practices in hotline support through ongoing training and professional development opportunities.

Job Type: OJT (On the job training)

Contract length: 3 months

Schedule:

Shift system

Mind You Mental Health System

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