Job Description

We are looking for an enthusiastic and motivated intern to join our Umrah team at Ikhlas.com

Travel & Umrah SDN BHD. This internship offers a unique opportunity to gain hands-on experience and develop practical skills that will be valuable for your career.

Responsibility :

Manage and execute the sales activities target given by the company across various e-commerce platforms. (Facebook ads, Social media, and etc)
Response to online enquiries and engage with the customer promptly and professionally
Build and maintain strong relationships with customers through online interaction.
Provide excellent customer service, resolving issues and offer products.
Meet and exceed individual and team target (KPI)
Track and report for sales performance and identifiers for improvement
Update industry market trend and competitors activities
Understand the company products to have the product knowledge and to service the customer with efficiency
Contribute development and execution on online strategy
Identify new opportunity for growth and propose innovative and sales initiative
To have product knowledge mass development of series operation.
Coordinate and manage all aspects of Umrah operations including transportation, accommodation, and itinerary planning.
Ensure compliance with all regulatory requirements and guidelines related to Umrah operations
Manage Umrah Course Online/Offline coordinate with other departments or partners.
Handle inquiries and resolve issues (Biometric) from pilgrims promptly and courteously.
Collaborate with hotels, transportation providers, and other service vendors to ensure seamless service delivery.
Prepare and distribute necessary documentation and materials to pilgrims.
Monitor and evaluate the quality of services provided and implement improvements as necessary.
Assist in emergencies or unforeseen circumstances from team

Mutawwif, haramain and customers that may arise during Umrah journey.

Conduct training sessions for staff and ensure they are well-prepared to assist pilgrims effectively.
Other tasks as assigned.

Your KPIs :

Ability to achieve high numbers of conversion from potential customer to paying

customer

The ability to reach good customer satisfaction service by giving out the needed

information and good engagement with the customer

Average time of leads time response
Capacity to handle uncertainty and ambiguity, and a fast paced work environment
Ability to prioritize work based on strategic importance and level of impact on business

Skill Required :

Eager to work in a small team and fast paced environment
Excellent in microsoft software
A good listener with strong communication skills
Excellent ability of cross-functional communication
Good engagement with the customer
Always be ready to handle all types of challenges/customer
Fast learner on the product knowledge
Fluent in spoken and written English. Fluency in other languages is a plus (Arabic)
A start up attitude, highly collaborative with the team

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

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